Discover more about the EXPIScore rating system and how it celebrates buildings and developments committed to exceptional experience for building occupants

EXPIScore is a world-leading star rating system for human-centric customer experience in buildings.

EXPIScore awards three to six stars to nominated buildings and developments, which demonstrate commitment to human-centric customer experience, by carefully considering people's needs, preferences and aspirations at every stage - from design and development through to management and operations.

EXPIScore's Vision & Mission

EXPIScore (and our parent company EXPI Plus) are committed to uplifting quality of life for people around the world by promoting buildings that place people’s needs, preferences and aspirations at the heart of it all.

Why care about human-centric customer experience in buildings?

If you're in the real estate Industry

Because in our post pandemic world, meeting the expectations of increasingly discerning, experience-oriented consumers is critical to the success of any building or development. By demonstrating commitment to human-centric customer experience, you gain competitive advantage and a unique point of differentiation as a leading developer, owner, or manager of experiential, human-centric spaces. To help you deliver experiential spaces with greater simplicity and clarity, EXPIScore's star rating is also accompanied by a scorecard and suggested roadmap.

If you're a consumer who lives, works and plays in buildings

Because when a real estate provider commits to enhancing human-centric customer experience in their buildings and developments, they are also committing to improving quality of life for you and your loved ones. This includes designing and operating spaces that support your convenience and wellbeing, while fostering social interactions and community-building to enrich your life.

The Story Behind EXPIScore

An unlikely friendship and a historic invention set to impact millions of lives around the world

Overview of EXPIScore Rating System

The EXPIScore rating system awards three to six stars (each explained further below) to nominated buildings and developments, which demonstrate commitment to people's needs, preferences and aspirations, as reflected in EXPIScore's comprehensive rating criteria.

EXPIScore's rating criteria are informed by detailed consumer surveys, which explore consumers' perspectives on the myriad of elements that shape their experience of a building, across building design and amenities, to management and operations (including occupant management), and more. These surveys are conducted in each geographic market, and for specific real estate asset classes, to ensure that EXPIScore's rating criteria consider local culture and preferences, as well as consumers' needs specific to a given asset class. The rating criteria are also updated based on regular consumers surveys conducted every two to three years, to reflect the latest consumer expectations.

Each nominated building or development receives a customer experience score (out of 100), which determines the star rating it is eligible for. The customer experience score is an output of EXPIScore's proprietary model, which EXPIScore's qualified assessors use to rate the nominated property or development against EXPIScore's rating criteria.

EXPIScore's qualified assessors are carefully selected - typically with decades of experience in a relevant field, or specialised skills relevant to the assessment.

Currently, EXPIScore is available in two categories: EXPIScore: LIVE for residential buildings and developments - including serviced apartments, and EXPIScore: WORK for office buildings and developments, in Singapore - with plans to expand across other asset classes and geographic markets.

We welcome connecting with real estate providers in Singapore, and internationally - including real estate providers keen to be a pilot adopter of the EXPIScore rating in your market.

More details about how EXPIScore works can be found at Consumer FAQ.

Real estate providers interested in getting rated, to inform asset enhancement; development design and planning; sales; leasing; and marketing, can find out how at: Getting Rated.

EXPIScore's star ratings

6-star: Industry-leading

6-star (Industry-leading) is the highest rating, which celebrates buildings or developments that exemplify industry-leading innovation, design features, amenities, services, processes, and capabilities to deliver best-in-class human-centric customer experience.

5-star: Best Practice

5-star (Best Practice) rewards buildings or developments that represent best-practice design, amenities, services, features, processes, and capabilities to deliver exceptional human-centric customer experience, with ongoing commitment to become industry-leading through innovation.

4-star: Good Practice

4-star (Good Practice) rewards buildings or developments which demonstrate most key design features, amenities, services, processes, and capabilities needed to deliver a high-quality human-centric customer experience, with ongoing commitment to progress towards best-practice.

3-star: Commendable

3-star (Commendable) recognises buildings or developments which demonstrate sound design features, amenities, services, processes, and capabilities needed to deliver quality human-centric customer experience, with ongoing commitment to further enhance their rating in the near future.