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EXPI Plus is proud to announce its launch of EXPIScore - the world’s first rating system f

About EXPI Plus

EXPI Plus is the Australian parent company of EXPIScore Pte. Ltd., which is driving global expansion of the EXPIScore rating system, out of Singapore. Find out more about the EXPIScore rating system.

At EXPI Plus, we help forward-thinking real estate developers, owners, managers and operators deliver best-in-class customer experience outcomes, amidst complex strategic environments and evolving customer expectations. Combining decades of experience across customer research, and property economics, EXPI Plus offers unique expertise in customer experience as it applies to the real estate environment.

Through our independent, research-based approach, we can help you activate customer experience as a strategic priority - across building design, amenities, processes and capabilities. Because tangible customer experience outcomes are increasingly, an indicator of asset and organisational performance, today and tomorrow.

Services

EXPI Plus offers a broad range of services to help guide investments in customer experience and experiential precincts & developments. Whilst our key services are listed below, we are happy to discuss how we can harness our innovative, research-based approach to navigate your unique challenges in today's fast-evolving strategic landscape.

Customer Experience Survey, Analysis & Reporting

Customer In-depth Interviews, Focus Groups, Co-creation Workshops

Consulting - Customer Experience & Experiential Real Estate Strategies

Corporate Training - A Winning Customer Experience Culture

Customer Experience Benchmarking - the EXPIScore rating system

Our Leaders

EXPI Plus is founded by Dr. Marigold Kimura, an internationally award-winning researcher on customer experience within the real estate environment. In addition to a stellar research track record, Marigold brings more than 15 years' industry experience with global advertising & media agencies, renowned hospitality brands, Big 4 consulting firms, and large real estate corporations.

In leading EXPI Plus, Marigold is supported by Peter Holland - a highly respected Residential, Commercial, Hospitality & Mixed-use expert in the real estate industry.

Dr. Marigold Kimura

Founder & CEO

Dr. Marigold Kimura, PhD is a world-leading expert on human-centric customer experience in buildings. After more than 15 years across experiential marketing and real estate, Dr. Marigold founded EXPI Plus, with advisory support from Peter Holland.

Dr. Marigold began her career developing experiential marketing strategies for global consumer and hospitality brands. During this time, she grew to appreciate the central role of consumer insights in designing immersive, personalised, and impactful experiences.

Dr. Marigold subsequently transitioned into the real estate industry, where she has worked across research & advisory and real estate development management with large reputable corporations.

Whilst working in the real estate industry, she discovered growing interest in adopting a more human-centric approach to designing and delivering buildings. Hence in 2019, Dr. Marigold set out to deepen her expertise in this area through a 5-year PhD at the University of Melbourne.

Peter Holland

Executive Advisor

EXPIScore Lead Assessor

Peter is a highly respected Residential, Commercial, Hospitality & Mixed-use expert in the real estate industry.

Over more than 40 years, Peter has advised renowned developers, institutional real estate owners, and retail and hospitality brands across the globe (including Singapore), on how to optimise the performance of their mixed-use projects and properties.

Originally trained as an architect and later in Real Estate Economics at Harvard University, Peter brings a very good understanding of buildings and the real estate environment.

He is also a regular contributor, speaker and panel member at global conferences on urban development. Peter has sat on many real estate awards jury panels and for 2019-21 was Chair of the ULI Asia Pacific Awards for Excellence Program.

Peter's work has also involved market research, mixed use precinct strategy development, and financial analysis for large complex projects around the globe.

Get in Touch

Headquarters:

Level 30, Collins Place

35 Collins Street

Melbourne VIC 3000

Australia

Singapore Office:

EXPIScore Pte. Ltd.

10 Collyer Quay

Ocean Financial Centre

Level 22

Singapore 049315